DW Aesthetic Clinic policies
View our Terms & Conditions, Privacy Policy, Booking, and Refund Policies designed to ensure transparency, safety, and peace of mind.
Privacy policy
At DW Aesthetic Clinic, we are committed to protecting the privacy and confidentiality of our clients. Our policies outline how we collect, use, disclose, and protect personal information.
Information We Collect
We may collect personal information such as your name, contact details, treatment information, and appointment or payment details when you book, attend a consultation, or interact with our website or services.
Client Rights
Clients have the right to access, correct, and request the deletion of their personal information. All reasonable steps to delete the information will be taken, except where it is required for legal reasons.
Use of Personal Information
Personal information is collected and used to provide aesthetic and cosmetic services, assess suitability and ensure client safety, manage appointments, payments, and follow-up communication. We may use your contact details for appointment reminders.
Cookies & Analytics
Our website may use cookies to enhance user experience. These cookies do not collect personal information and can be disabled in your browser settings. We analyze tools to collect non-identifiable data.
Disclosure of Information
We will not disclose your personal information to third parties without your explicit consent, except as required by law or as necessary for the provision of services.
Policy Updates
This Privacy Policy may be updated from time to time. The most current version will be available on our website.
Refund policy
Thank you for choosing DW Aesthetic Clinic. We strive to provide the best possible experience. However, we understand that circumstances may arise where a refund is necessary.
Consultation Fees
Consultation fees are non-refundable. This fee covers the time and expertise of our professionals during the consultation process.
Packages
Packages, including prepaid services, are non-refundable unless required in accordance with Australian Consumer Law. However, if a medical condition prevents completion, we may offer credit.
Service Fees
All service fees paid for cosmetic procedures are non-refundable once the procedure has been performed. This includes but is not limited to injectables and laser treatments.
Refund Processing
Refunds will be processed within 7-14 business days from the date of the approved request. Please note that processing time may vary depending on your financial institution.
Product Purchases
We accept returns on unopened and unused cosmetic products within 7 days of purchase. The product must be in its original packaging with the seal intact. Refunds will be issued as store credit.
Policy Amendments
DW Aesthetic Clinic reserves the right to amend this refund policy at any time. Any changes will be effective immediately and communicated to clients through our website.
Terms & Conditions
By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our clinics' services.
Scope of Services
DW Aesthetic Clinic offers a range of cosmetic services. The details of each service are outlined on our website or communicated directly during the consultation.
Client Confidentiality
We maintain the confidentiality of all client information in accordance with the Privacy Act. Client information is securely stored and protected.
Appointment Scheduling
Clients are encouraged to schedule appointments in advance. Walk-in appointments may be accommodated based on availability. A deposit may be required to secure booking.
Photography
With the client's consent, DW Aesthetic Clinic may use before and after photographs for promotional purposes. The identity of the client will always be protected.
Consultations
Consultation fees may be applicable and are non-refundable. These fees cover time and expertise. All procedures are performed by qualified professionals.
Code of Conduct
Clients are expected to behave in a respectful and courteous manner while on the premises. We reserve the right to refuse service for inappropriate behavior.
Pricing & Payment
Prices are subject to change without prior notice. Full payment is required at the time of treatment unless otherwise agreed in advance, and a non-refundable deposit may be required to secure bookings. Packages and promotional offers are subject to specific terms at the time of purchase and must be used within the stated timeframe.
Treatment Suitability & Consent
All treatments are elective cosmetic procedures and subject to individual suitability. Written informed consent is required prior to treatment, and clients must provide accurate and complete medical information.
Aftercare & Client Responsibility
Clients are responsible for following all pre- and post-treatment care instructions. Failure to do so may affect results or increase the risk of complications.
Disclaimer
DW Aesthetic Clinic is not liable for any complications or side effects that may arise from cosmetic procedures. Clients assume inherent risks associated with treatment.
Book a consultation
A one on one consultation to personalise a series of treatments tailored for your needs and concerns. You will be able to learn everything about your skin condition. Our experienced consultant is here to assist you.
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Specialising in advanced Korean skincare protocols, offering personalised treatment plans designed to enhance your natural beauty with care and precision.
Consult Aesthetic Nurse Vivian Choe